Privacy Policy

Play Kehla Co., Ltd. ("Kehla", "we", "us") operates the KEHLA App. This policy explains what personal data we collect, why, and who we share it with. By using the KEHLA App you agree to it. It doesn't cover other sites or services linked from the app.

From you: your name, email, phone number, date of birth, profile photo, and @handle. For venues, clubs, and coaches, also business details and payout information. Your bookings, reviews, photos, posts, and the messages you send in the app or to support.

Automatically: device and app information, IP address, approximate location, how you use the app, cookies and session identifiers, and your push notification token.

From others: your name and email from Google if you sign in with it, your chat ID and username from Telegram if you connect it, and payment confirmations from our payment providers.

To run your account and bookings, take payment, send confirmations and reminders, show your profile to other users according to your privacy settings, suggest venues and sessions, give venues the attendance details for sessions you book with them, answer support requests, investigate fraud and abuse, improve the app, and meet our legal obligations.

Venues, clubs, and coaches you book with receive your name, booking reference, and QR code, but not your email, phone, or payment details. Other users see your profile and anything you post publicly, according to your privacy settings.

We use service providers to run the app, covering hosting and database, email and push delivery, Telegram, error monitoring, analytics, Google sign in and maps, and payments.

We may share data with authorities where we believe the law requires it, or to protect the rights and safety of Kehla, our users, or the public. If Kehla is merged, acquired, or sold, data may transfer as part of that.

We don't sell your personal data.

Payments go through KHQR via ABA PayWay, or Mastercard via our card processor. We don't collect or store your bank account number, full card number, or banking credentials. We keep transaction records for accounting, disputes, and legal compliance.

You can ask us for a copy of your data, ask us to correct it, or ask us to delete your account by emailing info@playkehla.com. We may ask you to confirm your identity first, and we'll respond within a reasonable time. On deletion we remove your profile and personal details and anonymise your reviews, apart from what we are required or reasonably need to keep, such as booking and payment records.

You can turn notifications off in the app or your device settings, disconnect Telegram in Settings, and manage cookies in your browser, though disabling the essential ones will stop you logging in.

We take reasonable steps to protect your data, including encrypted connections, hashed passwords, and limits on who can access personal data. No service can be completely secure and we can't guarantee your data will never be accessed or lost. If a breach affects you, we'll notify you where the law requires it.

The KEHLA App isn't intended for children under 13, and we don't knowingly collect their data. Users under 18 may use it with a parent or guardian's permission (see our Terms of Service). Parents and guardians can email info@playkehla.com to review or delete a child's data.

We may update this policy. If a change matters, we'll let you know in the app or by email, and the current version is always at playkehla.com/legal/privacy.

Play Kehla Co., Ltd. Phnom Penh, Kingdom of Cambodia Email: info@playkehla.com